Cattery Terms and Conditions – Bendigo
PURRS ON PINJARRA BOARDING AGREEMENT – TERMS & CONDITIONS
This Agreement is made between Craig Douglas Wilson and Jacinta Maree Wilson trading as Purrs on Pinjarra of 236 Lockwood South Victoria 3551 (the Proprietor) AND the Owner as described in the Owner’s Information Form for the boarding of their Pet including the keeping, accommodation, care, and feeding for a fee.
These terms are binding on the owner of the Pet and if there are more than one, jointly and severally. The Owner acknowledges and agrees that they are the Owner of the Pet or a person who is legally entitled to enter into this contract and who has full authority to deal with the animal.
Purrs on Pinjarra agrees to provide accommodation for the Pet subject to the following conditions:
1.1 The Owner agrees to pay the full amount of boarding fees at the daily rate for each calendar day and any further amounts to cover the cost of any treatment necessary if fleas or worms are detected on the animal.
1.2 In addition, the Owner agrees to the following:
1.2.1 To pay the current displayed rates plus any extras such as administration of medications,
worm/flea infestation treatment, veterinary bills and including all transport costs to a Veterinarian (Vet).
1.2.2 The boarding fees are calculated on a “calendar day” basis. This means that the Owner is charged the daily rate for each day the Pet is in care, irrespective of the time of arrival or departure.
1.2.3 There is an additional fee per suite for any Public Holiday that may fall during the Pet’s stay.
1.2.4 Discounted fees for extended durations do not apply to stays that fall between 15th December and 15th January and for stays where the Owner is unsure of the duration and check-out date when booking.
1.2.5 Fees are assessed and increased annually on 1st July.
1.2.6 Deposits are required for stays three (3) weeks and over or if the Owner is unsure of the check-out date.
1.2.7 For stays that are three (3) weeks and over, a 50% deposit on check-in is required and the remaining 50% balance is to be paid on check-out.
1.2.8 The Proprietor cannot provide a refund or credit for any early returns/ removal of Pet prior to prearranged collection dates during school holiday periods.
1.2.9 There is a fee for out of hours check-in or check-out.
1.2.10 All charges to be paid no later than Pet departure date.
1.2.11 Fees will continue to accumulate on a daily basis should the Pet not be collected at end of booking.
1.2.12 If the Owner collects the Pet prior to the check-out date, no credit or refund will be given to the Owner.
1.2.13 The Owner is liable for any debt collection charges.
2. VETERINARY COSTS
2.1 The Owner authorizes and requests Proprietor to call a Vet to attend to the Pet for any reason at the sole and absolute discretion of the Proprietor. The Owner agrees to be responsible for the cost of all professional charges and treatment rendered in such Veterinary care to the Pet. The Owner authorizes the Proprietor to incur such costs and charges in the name of Owner personally and indemnifies the Proprietor accordingly.
3. VETERINARY ADVICE AND TREATMENT
3.1 The following arrangements apply to veterinary advice and treatment:
3.1.1 The Proprietor reserves the right to seek vet advice and/or treatment with either the on-call vet of its choice or the Owners’ listed vet.
3.1.2 The Proprietor will pay for the treatment in first instance and then be reimbursed by the Owner.
3.1.3 The Owner authorizes the Proprietor to consult with and obtain treatment (Including medication and medical procedures) from a vet at the expense on behalf of the Owner if the animal is injured, displays symptoms of sickness, disease, illness or extreme distress. The Owner authorizes the Proprietor to follow any professional advice of the vet.
3.1.4 The Proprietor is not liable for any injury or death to a Pet as a consequence of treatment.
3.1.5 It is at the discretion of the Proprietor to decide if the Pet has worms, fleas, or is clean.
3.1.6 If the Vet recommends euthanasia the Proprietor will make all reasonable attempts to contact the Owner or the emergency contact to obtain the Owner’s consent. If the Owner cannot be contacted and the Pet is in significant suffering, then the Owner consents to the Pet being euthanized.
3.1.7 No liability is accepted for any Pet that is transported, boarded, handled, for any sickness, loss or damage from disease, escape, injury or harm to persons, other cats or property, fire, theft or death.
3.1.8 If fleas, worms or any other infestation is present, the Proprietor may treat the Pet, as recommended by their Vet at the owner’s expense, and the Proprietor is not liable as a consequence of such treatment if the Pet dies, becomes ill, contracts any disease or otherwise suffers any ailment either due to the treatment or the lack of treatment. Nothing in this clause obliges the Proprietor to treat the Pet for the treatment of fleas, worms or other infestations.
4.1 It is acknowledged that vaccinations do not guarantee complete protection and that the risk of a cat contracting a disease increases in a social environment. The Owner agrees to the following:
4.1.1 All cats must be currently vaccinated. The last vaccination being administered within the last 12 months of check-in date and not within 14 days of the check-in date.
4.1.2 An “F3” is sufficient (covers Feline Enteritis, Feline Herpes and Feline Calicivirus). The Proprietor also accepts F4 and F5 vaccinations.
4.1.3 If the Pet is a kitten, that it has, at least 14 days prior to the date of check-in, received all standard kitten vaccinations for F3.
4.1.4 If the Pet is a rabbit, that it has, at least 14 days prior to the date of check-in received a vaccination for Rabbit Haemorrhagic Disease Virus.
4.1.5 The Owner must provide written proof of vaccinations by a Veterinary Surgeon.
4.1.6 The Pet must be wormed and have had flea treatment prior to the check-in date.
5. HEALTH WARRANTY
5.1 The Owner warrants to and covenants with the Proprietor that the Pet is free from ill-health or contagious disease and is free of any dangerous or vicious condition or temperament.
6. DISPOSAL CONSENT
6.1 If the Pet is not collected by the Owner (or Agent as authorized in writing) within 28 days of expected collection date as agreed, the Proprietor shall be entitled, and the Owner consents to:
6.1.1 Sell or otherwise dispose of Pet as Proprietor shall think fit in their absolute discretion; and
6.1.2 Apply proceeds of any such disposal against outstanding boarding fees and any veterinarian costs and charges outstanding; and
6.1.3 Recover from Owner any monies still remaining, due and payable.
6.1.4 In the case of the abandonment of a Pet, the Owner consents to the Proprietor being able to rehome, sell, giveaway or euthanize the Pet after a period of 28 days from the end of the contracted booking period.
7. CHRISTMAS and NEW YEAR ARRANGEMENTS
7.1 The following arrangements apply to the Christmas and New Year period:
7.1.1 All bookings within the date range of 21st December – 3rd January must meet a minimum of five (5) days board. The Pet may stay for less than 5 days but the minimum charge will be for 5 days.
7.1.2 There is a “Booking and Administration” fee of $50 payable on booking, which is deducted from the total amount owing. The remaining balance is due by 15th November. Cancellations prior to 15th November will receive a full refund of any money paid. For cancellations after 15th November, a credit is offered to be used towards a future booking, less the $50 “Booking and Administration” fee.
7.1.3 Cancellations two weeks (or less) before Pets check-in date, non-arrival for check-in or early check-out will void any future credit or refund. Any money paid in this instance is non-refundable and not transferable.
7.1.4 Payment in full is required immediately on reservation for any bookings made after 15th November.
7.1.5 The booking is not confirmed unless in writing from The Proprietor and the balance including Booking and Administration fee is paid, and a vaccination certificate for the Pet has been provided demonstrating the currency of vaccinations.
8.1 Opening hours are by appointment between 9 and 10.30am and 4.30 to 5.30pm Monday – Friday,
9.00 – 10.30am Saturday and 4.30 – 5.30pm on Sunday or as posted on our Website.
8.2 All boarding is solo –unless Owner signs an authority to allow sharing of multiple Pets from the same family.
8.3 The Owner must fill out Owner’s Information paperwork and provide emergency contact and Vet details.
8.4 The Owner must not make derogatory or defamatory comments on Social Media. Any concerns or
complaints are to be addressed directly to the Proprietor.
8.5 Same rooms cannot be guaranteed during the Pets stay.
8.6 The Proprietor cannot guarantee that a Pet’s coat will be kept free of matting, knotting or smell and is not responsible for the cost of any additional grooming that may be required as a result. Should the Pet become severely matted during its stay, the Proprietor may arrange a professional grooming service or Vet to attend to the Pet at the Owners expense.
8.7 The Owner is responsible for any damage caused by Pet to furniture, fixtures etc. or any other
property of the Proprietor.
8.8 The Owner authorizes that the Proprietor may take photos/video and use on Social Media or
advertising unless Owner specifically requests not to do so.
8.9 In the case of forced closure due to fire, any extreme weather event, pandemic, or any event that may force unforeseen closure including sickness or personal circumstance of Proprietor, the Owner consents to the Pet being transferred to another similar establishment for care, and will be informed of such.
9.1 The Proprietor agrees to exercise a reasonable standard of care and animal welfare in accommodating and caring for the Pet.
9.2 The Owner indemnifies and agrees to keep indemnified the Proprietor for any loss, injury, damage or death to the Owner’s Pet caused by:
9.2.1 An attack by any animal in our care.
9.2.2 An attack by a wild animal or an animal not in our care.
9.2.3 An attack or infestation by a snake, tick or parasite.
9.2.4 The escape or loss of the Owner’s animal.
9.2.5 No liability is accepted for any illness or accident that the Pet may acquire whilst in care.
9.2.6 The Owner indemnifies the Proprietor for any loss, injury, damage or death caused by the Owner’s animal to any Proprietor employee, contractor or agent, other animal (whether in the care of Proprietor or not), livestock, chattels and property.
9.2.7 The Proprietor is not liable to the Owner for the loss of or any damage to any effects or chattels (such as toys, cat carriers, bedding, collars, beds etc) that is provided by the Owner.
9.2.8 If an animal becomes ill or dies for any reason as a consequence of disease either covered or not covered by a vaccination, then the Proprietor is not liable for the illness or death of the animal regardless of its cause. The Owner acknowledges that the animal may become ill or die even if the animal is vaccinated and may also become ill or die of accident or an illness that is not preventable by vaccination.
10. FORCE MAJEURE
10.1 If the Proprietor’s performance or observance of any obligations is prevented restricted or effected by reason of a Force Majeure event including any act of God, strike, lock out, industrial dispute, raw material shortage, breakdown of plant, transport or equipment, flood, extreme weather condition or any other cause beyond Proprietor’s reasonable control, the Proprietor may give prompt notice of that cause to the Owner. On delivery of that notice the Proprietor is excused from such performance or observance to the extent of the relevant prevention restriction or effect.
I acknowledge and state that I have read, understand and accept the above Boarding Agreement Terms and Conditions and that this Agreement will remain valid for all subsequent boarding periods, unless otherwise agreed.
Fees and charges
At Purrs on Pinjarra we are proud to offer affordable rates for your cats stay.
How we charge
Our boarding fees are calculated on a “calendar day” basis. This means that you are charged the daily rate for each day your cat is in our care, irrespective of the time of arrival or departure.
Medications that can simply be added to your cats food are given free of charge, however there will be a fee per application of medication such as injections, ear/eye drops, tablets/capsules that must be administered orally and creams/lotions that need to be applied to skin/body. If your cat does require extra special care, please contact us to discuss their requirements to see if a fee is applicable.
There is an additional fee of $5 per day, per suite for any Public Holiday that may fall during your cat’s stay. We do not charge extra for ‘Peak’ holiday periods.
We offer a 10% discount for stays that are 22 days (3 weeks) and over, 15% discount for stays that are 36 days (5 weeks) and over, and 20% discount for stays that are 84 days (12 weeks) and over. This does not apply to stays that fall between 15th December and 15th January.
Our fees are assessed and increased annually on 1st July.
We only ask for deposits for stays that are 3 weeks and over or if you are unsure of your check-out date. Payment is due and payable in full on your cat’s check-out date.
For stays that are three (3) weeks and over, we ask for a 50% deposit on check-in and the remaining 50% balance to be paid in full on check-out.
We cannot provide a refund or credit for any early returns/ removal of cats prior to pre-arranged collection dates during school holiday periods.
Out of Hours check-in and check-out
There is a fee of $22 per out of hours check-in or check-out.
How to pay
You may pay either via cash or via Direct Bank Transfer. Our bank account details are:
BSB 633 000
Account # 156229130
Your reference will be listed on the invoice emailed to you.
All bookings within the date range of 21st December – 3rd January must meet a minimum of five (5) days board. Your cat may stay for less than 5 days but the minimum charge will be for 5 days.
There is a “Booking and Administration” fee of $50 payable on booking, and is deducted from the total amount owing. The remaining balance is due by 15th November and should you need to cancel your cat’s holiday with us prior to 15th November, you will receive a full refund of any money paid. For cancellations after 15th November, we are happy to offer you a credit to be used towards a future booking, less the $50 “Booking and Administration” fee. Should you cancel two weeks (or less) before your cats check-in date, not arrive for your booking, or check-out early, we cannot offer you a refund or credit. We require payment in full immediately on reservation for any Christmas/New Year bookings that are made after 15th November.
**** 2020 “Covid” Christmas – please note that due to the current Covid climate we are assessing our Terms and Conditions and will provide you with any updates with any changes should a lockdown be put in place closer to that time. We want to make things as fair as possible for everyone!
Make a reservation
Simply complete the fields below and Purrs On Pinjarra will be in contact with you to confirm your booking.
You are most welcome to arrange a time to visit the cattery for a tour of the premises and its facilities.